At First Customer Contact, we are always looking for passionate, dedicated individuals to join our team.
Whether you’re starting your career or looking to take the next step, we offer a variety of career opportunities where you can grow and make a difference.
We offer a competative benefits package to all of our employees.
25 days annual leave + public holidays.
Heavily discounted Rail & Bus Tickets.
Access to discounts from major retailers.
Discounted Health Cash plan.
We provide a variety of drinks and fruit.
Access to a free independent and confidential helpline.
Access to our pension plans including essential Life Assurance.
Access to purchase company shares at a discounted rate.
We understand the importance of ongoing learning and development, which is why we offer extensive training programmes to help our employees grow professionally. From customer service training to specialised programmes, we ensure that our team is equipped with the knowledge and skills to excel in their roles.
At First Customer Contact, you’ll have access to career progression opportunities and support to reach your full potential.
At First Customer Contact we’re passionate about promoting opportunity and inclusivity for all. We value the richness diversity brings to our organisation and we strive to create a workplace where everyone feels empowered to contribute their best. By championing individuality, we can drive our collective success, and make a positive impact in our company, and on the world around us.
“What distinguishes FCC is its authentic and embedded commitment to inclusion. This is not a standalone initiative, but a core part of how the business operates which is reflected in decision-making, leadership behaviours, and the opportunities provided to colleagues at all levels. I’ve seen first-hand the impact of creating a culture where people feel heard, valued, and empowered to contribute. Achieving Gold at the UK Contact Centre Forum Awards as Diversity and Inclusion Champion 2026 reflects the collective dedication and leadership across the organisation.” Chris, Operations Manager
Don’t just take our word for it — hear from our employees about what makes working at First Customer Contact so special.
If you’re considering joining First Customer Contact, I’d definitely encourage it. It’s a supportive, friendly environment where you’re given the tools and guidance you need to grow. The team spirit is incredible, the recognition is genuine, and there are plenty of opportunities to develop your skills. It’s a place where your hard work is valued, and you truly feel part of something positive.
Working here has been incredibly rewarding, especially because of the collaborative spirit that drives our success. Our team stands out for its mix of talent, humility, and genuine passion for what we do. If you’re thinking about joining us, you’ll find a workplace that values your ideas and invests in your development.
Every day brings the chance to grow and learn something new. No day is ever the same, the team brings the perfect mix of laughs, support, and positive energy. If you want a place where good relationship, growth, and real recognition is valued this is where you’ll need to be.