This Cookie Policy explains how First Customer Contact Limited (“we”, “us”, “our”) uses cookies and similar technologies when you use our website. It also explains what choices you have.
What are cookies?
Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. Cookies help websites work, improve their performance and provide information to the site owner.
Cookies can be:
- Session cookies (deleted when you close your browser), or
- Persistent cookies (stay on your device for a set period or until you delete them).
Some cookies are set by us (first-party cookies) and some may be set by third parties (third-party cookies).
Which cookies do we use?
At present, we only use cookies that are strictly necessary for the operation of the Website, and analytics cookies to help us understand how users interact with the Website.
These cookies are required to enable core functionality such as security, network management and basic site operation. Because they are strictly necessary, they do not require your consent under the UK GDPR / UK ePrivacy rules. However, you can still block them using your browser settings (see “How to control cookies” below), but our website may not work properly if you do.
Strictly necessary cookies are used to:
- enable page navigation and essential features;
- maintain security and prevent fraud;
- balance traffic across servers to ensure the website remains available;
- remember privacy preferences that are essential to your request (for example, remembering a choice about cookie banners where applicable).
We use analytics cookies to help us understand how visitors use our website (for example, which pages are visited most, how users move around the website, and whether visitors encounter errors). This helps us improve the website.
We utilise a cookie consent management tool is operating on the website, and we will only place analytics cookies if you give your consent (and you will be able to withdraw that consent at any time via the tool).
Cookies we use
| Organisation Name | Category | Domain | Type |
| FirstGroup | Required | assets.firstcustomercontact.com | ETag |
| FirstGroup | Required | firstcustomercontact.com | Local Storage |
| FirstGroup | Required | firstcustomercontact.com | JavaScript |
| FirstGroup | Required | firstcustomercontact.com | ETag |
| FirstGroup | Functional | firstcustomercontact.com | HTTP Cookie |
| FirstGroup | Functional | firstcustomercontact.com | HTTP Cookie |
| Google Inc. | Functional | google.com | Local Storage |
| Google Inc. | Functional | maps.googleapis.com | JavaScript |
| Google Inc. | Functional | maps.googleapis.com | ETag |
| Google Inc. | Functional | maps.gstatic.com | JavaScript |
| Google Inc. | Functional | region1.google-analytics.com | Beacon |
| Google Inc. | Functional | www.google-analytics.com | Beacon |
| Google Inc. | Functional | www.google.com | ETag |
| Google Inc. | Functional | www.googletagmanager.com | JavaScript |
How to control cookies
Cookie consent tool (when available)
When analytics (or other non-essential) cookies are introduced, you will be able to manage your preferences using the cookie consent management tool available on the website (including withdrawing consent).
Browser settings
You can also control and/or delete cookies through your browser settings. Most browsers allow you to:
- see what cookies you have and delete them on an individual basis;
- block third-party cookies;
- block cookies from particular sites;
- block all cookies;
- delete all cookies when you close your browser.
Please note that if you disable or block strictly necessary cookies, parts of the Website may not function correctly.
Find out how to manage cookies on common browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Microsoft Edge: https://support.microsoft.com/help/4027947
- Mozilla Firefox: https://support.mozilla.org/kb/enhanced-tracking-protection-firefox-desktop
- Safari (macOS): https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- Safari (iOS): https://support.apple.com/en-gb/HT201265
Changes to this Cookie Policy
We may update this Cookie Policy from time to time (for example, if we introduce analytics cookies). Any changes will be posted on this page and the “Last updated” date will be revised.
Contact us
If you have any questions about this Cookie Policy, please contact us:
dpo@firstcustomercontact.com