I’ve been with FCC for almost seven years, growing from Agent to Project Coordinator, and the journey has been incredible. The people here make every day fun, inclusive, and genuinely welcoming. I’m proud of the support I’ve had to develop both professionally and creatively, especially through meaningful moments like Pride Month and Black History Month. If you’re thinking about joining, I’d say go for it, FCC values individuality, and you’re encouraged to show up exactly as you are and to be yourself.
It is great to be working in such a vibrant and lively environment. It is refreshing to be able to work in such a collaborative way with all my colleagues. The engagement activities are brilliant and encourage everyone to work hard and have fun along the way!!
There are many things I enjoy about working for First Customer Service, but one of the biggest highlights is being part of such a supportive team. I love working with colleagues who genuinely look out for one another. I also appreciate the recognition we receive at FCC it’s motivating to know that your hard work is noticed and valued. On top of that, the overall environment is incredible, filled with friendly, dedicated people who make coming to work enjoyable.
Our Senior Leadership Team brings extensive experience in both customer service and the public transport sector.
With a clear vision and a strong focus on operational excellence, they guide our company to provide innovative solutions that meet the ever-changing demands of the transport industry. They play a critical role in shaping our company strategy, ensuring that our services remain efficient, effective, and aligned with our clients’ goals.
Managing Director
Head of Operations
Head of IT
Head of Finance
Head of Business Integrity & Compliance
Head of Insight
Head of Client Delivery & Business Change
Head of People
At First Customer Contact, we are always looking for passionate, dedicated individuals to join our team.
Whether you’re starting your career or looking to take the next step, we offer a variety of career opportunities where you can grow and make a difference.
